Job Description

Job Title

• Shift or Site Supervisor

Report To

• Regional Manager

Skill Requirements

• Reading
• Math
• Quality Control Experience
• Computer skills
• Forklift Operation

Preferred Experience

• Manufacturing
• Supervision

Physical Requirements

• Able to stand for long periods of time and lift up to 40 lbs.

Responsibilities

For assigned shift or site:

• Provide excellent customer service
• Collect new job information (BNC I 012)
• Perform job set up activities
• Supervise personnel and activities at job site(s)
• Assure inspectors are trained, including safety requirements
• Review and total shift documentation
• Conduct Bench-Talk sessions
• Maintain work areas
• Provide reports to BNC management
• Employee reviews
• Purchase items as needed
• All responsibilities of inspector (reference job description)
• All responsibilities of shift leader (reference job description)
• Site specific tasks as required

Expectations

Provide excellent customer service to external and internal customers

• Maintain a professional and positive attitude at all times
• Respond to calls, emails and request in a timely manner. Meet all promised deadlines.
• Develop good working relationships with customer contacts and team members
• Determine preferences of customer contacts to provide perks
• Ensure inspectors represent Benchmark in a professional and courteous manner

Collect new job information

• Use new job information sheet (BNC F 018) to acquire necessary information
• Submit information for data entry within four (4) business hours

Perform job set up activities

• Determine tools, gages, equipment, work space, safety requirements necessary
• Determine personnel needs and provide information to Office Administrator
• Ensure work instruction are completed
• Establish work flow
• Assign inspectors to tasks
• Inspect parts to verify job set-up
• Train employees on BNC and customer procedures for each project
• Meet with customer representative within 24 hours of the start of each new sort

Supervise personnel (inspectors and shift leaders) and activities at job site(s)

• Travel to sort locations to oversee operations
• Ensure that production requirements are met
• Assume on-call responsibilities
• Communicate with the customer regarding project status and change in criteria
• Periodically review and verify instruction accuracy and revise as necessary
• Periodically review sort techniques and work flow and revise as necessary
• Use discipline system to document employee violations
• Monitor employee performance
• Sort parts to meet production requirements and supervisor sort hours target
• Notify Operations Manager of quality issues and resort activities
• Perform project audits
• Assist in maintenance of BNC intranet (employees, customer satisfaction, training list, gauge log, etc.)

Assure inspectors are trained, including safety requirements

• Verify inspector understanding of instructions
• Ensure all safety requirements are followed

Review and total shift documentation

• Double check accuracy and completeness of documentation
• Total hours, parts sorted, parts rejected
• Monitor inspection rates
• Address any areas of concern with personnel

Maintain work areas

• Ensure all work areas are kept clean and organized according to 5S and Safety standards
• Ensure tools and equipment are available and in good working order

Conduct Bench-Talk sessions

• Establish schedule to perform sessions at all locations of responsibility
• Travel to sort locations to conduct sessions and provide reports on results

Provide reports to BNC management

• Provide daily shift reports
• Provide summary reports for new job start ups, ongoing projects, and others as required
• Provide reports on staffing issues and concerns
• Present reports in weekly operations meetings

Employee reviews

• Conduct 40 hour, 60 day, and annual reviews
• Establish training needs and plans

Purchase items needed

• Purchases over $100.00 must be approved by Operations Manager
• Use approved suppliers for purchases related to quality