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Job Title
- Shift or Site Supervisor
Report To
- Regional Manager
Skill Requirements
- Reading
- Math
- Quality Control Experience
- Computer skills
- Forklift Operation
Preferred Experience
- Manufacturing
- Supervision
Physical Requirements
- Able to stand for long periods of time and lift up to 40 lbs.
Responsibilities
For assigned shift or site:
- Provide excellent customer service
- Collect new job information (BNC I 012)
- Perform job set up activities
- Supervise personnel and activities at job site(s)
- Assure inspectors are trained, including safety requirements
- Review and total shift documentation
- Conduct Bench-Talk sessions
- Maintain work areas
- Provide reports to BNC management
- Employee reviews
- Purchase items as needed
- All responsibilities of inspector (reference job description)
- All responsibilities of shift leader (reference job description)
- Site specific tasks as required
Expectations
Provide excellent customer service to external and internal customers
- Maintain a professional and positive attitude at all times
- Respond to calls, emails and request in a timely manner. Meet all promised deadlines.
- Develop good working relationships with customer contacts and team members
- Determine preferences of customer contacts to provide perks
- Ensure inspectors represent Benchmark in a professional and courteous manner
Collect new job information
- Use new job information sheet (BNC F 018) to acquire necessary information
- Submit information for data entry within four (4) business hours
Perform job set up activities
- Determine tools, gages, equipment, work space, safety requirements necessary
- Determine personnel needs and provide information to Office Administrator
- Ensure work instruction are completed
- Establish work flow
- Assign inspectors to tasks
- Inspect parts to verify job set-up
- Train employees on BNC and customer procedures for each project
- Meet with customer representative within 24 hours of the start of each new sort
Supervise personnel (inspectors and shift leaders) and activities at job site(s)
- Travel to sort locations to oversee operations
- Ensure that production requirements are met
- Assume on-call responsibilities
- Communicate with the customer regarding project status and change in criteria
- Periodically review and verify instruction accuracy and revise as necessary
- Periodically review sort techniques and work flow and revise as necessary
- Use discipline system to document employee violations
- Monitor employee performance
- Sort parts to meet production requirements and supervisor sort hours target
- Notify Operations Manager of quality issues and resort activities
- Perform project audits
- Assist in maintenance of BNC intranet (employees, customer satisfaction, training list, gauge log, etc.)
Assure inspectors are trained, including safety requirements
- Verify inspector understanding of instructions
- Ensure all safety requirements are followed
Review and total shift documentation
- Double check accuracy and completeness of documentation
- Total hours, parts sorted, parts rejected
- Monitor inspection rates
- Address any areas of concern with personnel
Maintain work areas
- Ensure all work areas are kept clean and organized according to 5S and Safety standards
- Ensure tools and equipment are available and in good working order
Conduct Bench-Talk sessions
- Establish schedule to perform sessions at all locations of responsibility
- Travel to sort locations to conduct sessions and provide reports on results
Provide reports to BNC management
- Provide daily shift reports
- Provide summary reports for new job start ups, ongoing projects, and others as required
- Provide reports on staffing issues and concerns
- Present reports in weekly operations meetings
Employee reviews
- Conduct 40 hour, 60 day, and annual reviews
- Establish training needs and plans
Purchase items needed
- Purchases over $100.00 must be approved by Operations Manager
- Use approved suppliers for purchases related to quality